Terms & Conditions

Rise Pilates Terms and Conditions 2023


1a. For the purpose of these Terms and Conditions the following definitions apply:

– “Client” means any person that has completed and submitted an online registration or booking form and/or attended a class – virtual or in-person with Rise Pilates (the “Registration Form”).

– “member” means any client that purchases a Rise Pilates membership product (“membership”), meaning they reserve a spot in one or more weekly classes and pay a monthly direct debit.- “Company” and “Rise Pilates” means Rise Performance and Wellbeing limited, trading as Rise Pilates.

– “Studio” means the Rise Pilates Studio at Redpoint, 40 Winterstoke Road, Bristol BS32NW “Terms and Conditions” means these terms and conditions.

1b. Where the Terms and Conditions relate to the singular it will also include the plural and vice versa.

1c. References to the masculine gender will include references to the feminine gender and non-binary and vice versa.

1d. These Terms and Conditions are accepted by any person booking onto and attending Rise Pilates classes.

1e. Rise Pilates reserves the right to vary and revoke the Terms and Conditions where it considers this necessary or desirable for the regulation of conduct of clients and the affairs of the Studio. Any such changes will be notified to clients and will be binding.

1f. Our Terms and Conditions are subject exclusively to the jurisdiction of the English courts and governed by the laws of England.


2a. Subject to condition 2b when a person has completed a Registration Form or attended a class they will become a Client of Rise Pilates.

2b. Acceptance of a person as a Client is at the discretion of the Company. Rise Pilates reserves the right to cancel, suspend, refuse to renew membership or expel a client from the studio with no notice where in the company’s reasonable opinion the client’s conduct is unacceptable, and/or breaches the terms of these Terms and Conditions and/or has the potential to, or causes offence or harm to the company’s staff or other clients, or damage to the studio or surrounding setting, or has the potential to bring the company’s character or reputation into disrepute. Where a client is expelled for these reasons it is at the discretion of Rise Pilates’s Directors as to whether any proportion of fees for a missed class or where the client is a member whether the remaining membership period is refunded, and Rise Pilates reserves the right to take one month’s fees as per the notice period for membership cancellation.


3a. Details of session times at the Studio may vary from time to time and on occasion can change with little notice. Session times will be published by the Studio and will be available either at the Studio or at www. risepilatesbristol.com Where class time changes are made or communicated within less than 48 hours of the class, if the rescheduled time does not suit the client then the client will be provided with an opportunity to reschedule, subject to availability or receive a refund should they be unable to attend.

4) CLASSES TERMS OF PAYMENT – Pay as you go/one-off/block purchases.

4a. Tasters, Class and membership details and prices are available at www. risepilates -bristol.com Prices are determined by the Company and may be altered without notice from time to time.

4b. A Client may not attend any class at Rise Pilates without first booking for the relevant session online. Payment is taken online in advance.

4c. Payment for tasters, one-off or pay as you go classes, blocks of classes, membership and gift certificates in any amount are non-refundable unless otherwise stated in
these Terms and Conditions.


5a. Clients that purchase a membership product (Bronze, Silver or Gold) agree to Rise Pilates taking regular monthly payments in advance on or after the first calendar day of each month.
Each monthly payment must be paid in full upfront before the monthly services will be provided. Where the first payment is partway through the month the first payment will be the full monthly amount and the client will then receive a part refund for any missed sessions that month (usually within hours, but sometimes up to 5 working days). This refund is calculated using the average cost of a class, counted as the equivalent annual fee for that membership divided by fifty two then by the number of classes that they would attend per week. On the rare occasion that cleared funds are not received in full the member will not be able to attend classes until funds are received, and any missed classes will be treated as a late cancellation and will be counted as one of the monthly sessions charged for when funds do clear.


6a. Clients can book and reschedule Reformer 1:1s, Reformer 2:1s and mat classes for themselves on a pay as you go basis via www.risepilatesbristol.com or the Squarespace scheduling app. Where clients give verbal consent they can also be booked in by Rise Pilates instructors and admin staff and have their payment taken using securely stored payment details.

6b. Rise Pilates runs individual classes and small group classes, running at capacity much of the time. We therefore operates a strict 48 hour cancellation policy for all our Pay as you go classes, meaning 1:1s, 2:1s, Tasters, Private classes and group mat
classes. This means cancellation or rescheduling of a class is not permitted within 48 hours prior to the class commencing, with the full cost of the class still being payable and non-transferable.

6c. Class bookings are scheduled as first-come first-served. There is a waiting list for Membership where a given class is full. If a client joins the waiting list for a particular class and then books that session their booking will be subject to the Terms and Conditions in the usual way.


7a. Clients purchasing membership agree to pay the £45 sign-up administration fee in addition to their first monthly membership fee.

7b. Bronze, Silver and Gold memberships for both Reformer and Mat Pilates are automatically renewed ongoing, and require 28 days notice in email (to pilates@risephysiotherapy.com) to cancel. Where cancellation occurs partway through a month the termination date of the contract will therefore fall partway through the following month. Hence the following month’s full fee will still come out on the 1st of the final month in which classes are attended. A proportional refund for remaining classes that fall after the termination date will be given within 10 working days of the final payment being received.

7c. Bronze and Silver Membership entails committing to a regular, weekly session (or two for Silver). Once agreed upon the class place is reserved under that member’s name and cannot be booked by other clients. As such these classes are unable to be rescheduled. If the member wishes to change their regular slot time or day they must request this in writing and it be in agreement with the studio, giving 14 days notice minimum and is always subject to availability.

7d. To allow for flexibility and because sometimes life gets in the way, members are entitled to cancel up to 2 weeks worth of classes back to back, up to 4 weeks per year for holiday or illness when requested in writing. They receive proportional pro-rata refunds for those classes relevant to their membership fees. This remains at the discretion of the studio and this clause can be revoked at any time.

7e. If a member has an extended holiday or illness that leaves them unable to attend for more than 2 weeks they can request to have membership frozen at a reduced cost of only £19 per month. This must be requested in writing to pilates@risephysiotherapy.com Freezing membership means there is no sign-up fee upon the client’s return to regular classes. Having membership frozen does not guarantee that we will hold the client’s regular place in their chosen class, and whilst we do our utmost to provide what our clients want we cannot guarantee availability. Frozen accounts are also subject to 28 days notice for termination of the membership as per (7b).

7f. A Member is able to upgrade their membership at any point, a membership may be downgraded at a members request giving 28 day notice.

7g. To allow for further flexibility from time to time at the complete discretion of Rise Pilates a member may swap a class time to another available space within a 7 day period if the request is made in writing to pilates@risephysiotherapy.com. This clause may be withdrawn at any time without prejudice.


8a. We advise clients not to undertake strenuous physical activities without first seeking medical advice of a medical professional if they have concerns over their physical health and ability to participate.

Clients accept that they are participating in a one to one or group exercise class setting and that they do so at their own risk. It is the client’s responsibility to inform Rise Pilates in writing of the presence of and any changes to relevant health conditions, new or old, physical or mental that may impair their ability to tolerate exercise or increase their risk in taking part.

Rise Pilates reserves the right to refuse access to any client if they consider the health of the client concerned may be at risk by taking part in a class or accessing the studio.

8b. Members are required to follow the instructions of the instructor and any Rise Pilates team members at all times.

8c. For a safe and tailored class we advise pregnant women or those within 12 weeks postpartum must have 1:1 classes. We do not accept them into our group classes.

8d. Our classes are only for well people. We advise clients are not to attend group or individual classes if they are unwell, for their own safety and that of our staff and clients.

To keep our practice free of infectious diseases the studio reserves the right to turn anyone away without refund if they attend and are displaying signs or symptoms of contagious illness.

8e. Clients must fill in the medical sections of their membership form accurately without omission.

8f. Clients are not allowed on site if under the influence of drugs or alcohol, nor are they allowed to participate if deemed to be in a mental state where they are unable to safely follow instructions.


9a. Rise Pilates cannot be held responsible for any particular instructor and/or item of Pilates equipment not being available for a given class.

Rise Pilates reserves the right to alter class content, pilates instructors and equipment provided, without notice and at their absolute discretion, without liability for any loss derived from such alterations.

9b. Clients are responsible for their own actions and safety in the class environment. They accept there is always a risk of injury or exacerbation of current pain condition from exercise and that it is their responsibility to communicate and provide constant feedback regarding their needs in terms of intensity of exercises that they feel safe and comfortable with and whether they are experiencing an increase in pain or other symptoms during exercise.

9c. Except where injury, loss or damage is by law incapable of exclusion, Rise Pilates accepts no liability for injury to clients on premises or outside the studio, or loss or damage to property of clients sustained while onsite.


10a. Clients are allowed to use Rise Pilates facilities and equipment only during their booked class times and under direct supervision of the instructor present. The Studio can withdraw all or part of its facilities for any period at any time without notice to any or all clients if needed for any cleaning, repair, alteration or maintenance work or for reasons beyond the control of Rise Pilates.

10b. Clients must at all times observe Rise Pilates studio guidelines which may be notified to them and altered or added to from time to time and they are requested to comply with any reasonable directions which Rise Pilates may issue to ensure the smooth operation of the Studio for the convenience of all clients

10c. Under 16s can only attend the Studio and practice pilates if accompanied by an adult and only with prior agreement from Rise Pilates.


11a. Any belongings that are brought into Rise Pilates premises are at the Member’s own risk and Rise Pilates does not accept liability for any loss, theft or damage to such items.


12a. Clients must dress appropriately for exercise in a group environment with respect to safety and wellbeing of both themselves and others. Rise Pilates recommends the use of comfortable, stretchy and relatively fitted attire that has no sharp or protruding studs, buckles, zips or accessories as these can risk catching or lead to damage of the surface of the equipment used. Clients should expect to attend sessions barefoot or with pilates socks. Rise Pilates reserves the right to refuse entry to a class if clothing is deemed inappropriate by the instructor. Where entry is refused it is entirely at the discretion of Rise Pilates as to whether the session is refunded, rescheduled or non-refundable.


13a. No food, glass, containers or utensils are allowed in the studio. Only water is permitted in the Studio. With the exception of guide dogs no pets are permitted in Redpoint or the Rise Pilates Studio.

13b. Rise Pilates requests that clients attend in a state of hygiene and cleanliness befitting a shared exercise space.

13c. Redpoint and the Rise Studio are non-smoking and non-vaping zones.

13d. In the event of a fire, clients must follow the instructor and make the way to the nearest available fire exit which are signposted at the bottom of the studio staircase.


14a. Clients must inform Rise Pilates of any change of home address or contact details including email. Where notice has not been given it will be assumed all communications would have been received by the client.


15a. Rise Pilates may assign the benefit of the Registration Process and may assign a client’s membership to a third party at any time without prior notice.

15b. A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.

15c. By providing an email address to Rise Pilates, the client is consenting to receiving email communications from Rise Pilates and accepts the risks that email may not be secure and confidential. Rise Pilates will not be liable for any loss or damage suffered as a result of communicating with a client by email.

15d. Any marketing, educational or other materials of this nature produced by Rise Performance and Wellbeing which are made available to clients will at all times remain the property of Rise Pilates and will be subject to copyright.

15e. By signing agreement to Terms and conditions clients agree that where from time to time Rise Pilates staff may take videos or photos during class for use on social or marketing channels they are happy for Rise Pilates to use these without prior written consent.