RISE Pilates Membership Terms and Conditions

Welcome to RISE Pilates! We are excited to have you as part of our Pilates
community. To ensure the best experience for all members, please review and agree
to the following terms and conditions for your membership.

1. Membership Options
Membership Plans: RISE offers various membership plans (e.g., Once a Week,
Twice a Week, Three Times a Week)
Term: Current Memberships are priced for either a 3 monthly or 12 monthly basis
and will automatically renew unless canceled in accordance with our cancellation
policy (see Section 4).
These terms and conditions supersede any historic membership terms and
conditions. If your current membership is a flex or 9 month you will have the option to
move into either the 3 Month or 12 Month memberships after your current contract
term has ended.

2. Class Bookings and Cancellations
Booking Classes: Members can book classes online via our scheduling platform.
Your spot will be reserved for you in the class that you have signed up to as your
regular class, we recommend rescheduling in advance, as spaces are limited to
small groups.

Late Cancellations and No Shows: Classes must be canceled at least 24 hours prior
to the scheduled class time. Cancellations made within less than 24 hours from the
start of the class will result in the loss of that session. A no-show will also count as a
used session.
Waitlist: If a class is full, members can join the waitlist via the app. Should a spot
become available, members will be automatically sent a notification via email and
text to notify them. There is a limited amount of time to accept this spot before the
space gets offered to others on the waitlist.

3. Membership Hold Policy
Freezes: Members are permitted to put their membership on hold for medical
reasons or travel, with a minimum notice of 28 days. Membership holds are available
for a minimum of 28 days and a maximum of 93 days per year. Please note that the
membership will still be charged, but the amount of time that the membership will be
frozen for will be automatically added to the end of the membership period. A further
benefit of freezing membership is that where possible Rise will ensure you keep your
spot in your desired class/es, at the discretion of management.
Medical Holds: For medical reasons, members may request a longer hold, provided
documentation is submitted.

4. Membership Cancellation Policy
Cancellation Process: To cancel your membership, please provide one full payment cycle’s notice (28 days) prior to the end of your term (3 Month or 12 Month). This is only possible after the full membership term has passed (3 month/12 month). Written notice must be given via email to risepilatesbristol@gmail.com with the title ‘notice of membership cancellation’.
Early Termination: Memberships may not be canceled mid-term unless due to medical reasons, relocation, or other extenuating circumstances, which must be approved by studio management. In this situation classes would have been had at a preferential rate for a longer term membership, therefore your account would be charged with back-dated prorated cost for classes in line with a shorter membership period. There is a £50 administration fee charged for Early Termination.
Refunds: No refunds will be issued for unused sessions or mid-term cancellations unless explicitly agreed upon due to extenuating circumstances.

5. Payment Terms
Auto-Renewal: Membership payments are automatically taken on a 28 day/4 weekly
cycle, if you wish to change card payment details please change it on your account
before the payment is due to come out.
Payment Method: Membership fees must be paid via credit or debit card, which will
be charged automatically on your billing date.
Failed Payments: If a payment fails, the payment processing system will
automatically try to take it again on the following day. If it fails a second time there is
a £30 administration fee applied to your account, and we will notify you via email and
request an updated payment method. Failure to resolve payment issues within 7

days will result in suspension of your membership and a cancellation of all your
booked appointments and class spot reservations.

6. Class Package Expiration
Class Expiration: Sessions purchased as part of a membership plan (e.g. Once a
Week, Twice a Week) are valid within the billing cycle of 28 days. If unused, credits
can carry over to the next 28 day billing cycle only.
Special Packages: Promotional packages or one-off class packs may have specific
expiration dates outlined at the time of purchase which cannot be extended.

7. Studio Etiquette
Timeliness: Please arrive on time. Late arrivals may not be permitted to join the class
for safety reasons.
Cleanliness: Please wipe down all equipment after use with the provided cleaning
supplies to maintain a hygienic environment.
Respect: To maintain a calm, peaceful studio environment, we ask all members to
respect each other and the instructors. Loud conversations and phone usage in the
studio space are discouraged, phones must be on silent and in bags/coats to provide
a mindful environment for everyone.

8. Liability Waiver
By signing up for a membership, members agree to our Liability Waiver and
acknowledge that Pilates, like any physical activity, carries inherent risks. Members
are responsible for notifying instructors of any injuries or conditions that may affect
their ability to safely participate in classes.

9. Studio Closures
Holidays and Maintenance: The studio may close on public holidays or for
maintenance. Members will be notified in advance where possible, and any sessions
affected by closures will be credited or rescheduled.
Unforeseen Circumstances: In the event of unforeseen closures (e.g., due to
weather or emergencies), the studio will communicate with members via email or
text.

10. Changes to Membership Terms
Amendments: RISE Pilates reserves the right to amend membership terms and
conditions at any time. Members will be notified of any changes at least 30 days in
advance.
Price Changes: If there are any changes to membership pricing, we will provide
written notice 30 days prior to the new rates taking effect.
By signing up for a membership at RISE Pilates, you agree to the above terms and
conditions.

For any questions or further information, feel free to contact us at risepilatesbristol@gmail.com